ngd33's Privacy Policy

1 Information We Collect

ngd33 collects only the information that is necessary for the proper operation of our services. Collecting unnecessary or excessive information goes against our policy.

1.1 Information You Provide Directly

Information you voluntarily provide when registering an account, verifying your identity, or contacting us for support:

• Full name and date of birth
• Valid email address
• Mobile number (linked to your bKash, Nagad, Rocket, or Upay account)
• Identity document details (for identity verification where applicable)
• Payment information — mobile financial service transaction details

1.2 Automatically Collected Information

When you use the ngd33 platform, certain technical information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Page visit history, session duration, and click patterns
• Information collected through cookies and similar tracking technologies
• Gaming activity — bet amounts, game types, and transaction history

2 Purpose of Data Use

ngd33 uses the information you provide for the following legitimate purposes:

• Account management: Creating and keeping your account active, verifying login, and improving your personal experience.
• Identity verification: Preventing fraudulent activity and confirming that platform users are 21 years of age or older.
• Financial transaction processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: Resolving your issues via live chat or email.
• Security and compliance: Detecting suspicious activity, preventing fraud, and ensuring responsible gaming.
• Service improvement: Analyzing platform performance and user experience.
• Relevant communications: Keeping you informed about important account updates, security alerts, and relevant offers.

3 Data Sharing and Third Parties

ngd33 never sells your personal information commercially to third parties. However, limited information may be shared with certain trusted parties for the operation of our services:

3.1 Service Providers

Payment processors, technology infrastructure providers, and game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, and others) may receive the minimum information necessary to fulfil their respective responsibilities. All such parties operate under strict confidentiality agreements.

3.2 Legal Obligations

We may be legally required to disclose information in response to a court order, a proper directive from an investigating authority, or to fulfil applicable legal obligations.

3.3 Business Restructuring

In the event of a future business merger or acquisition, your information will be transferred under equivalent protections to those described in this policy, and you will be notified in advance.

4 Data Storage and Security

4.1 Security Technology

ngd33 uses industry-standard technology to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data transfers are protected
• Database-level encryption — protection of stored data
• Two-Factor Authentication — to secure account access
• Regular security audits and vulnerability testing
• Access controls — only authorised staff can view the information they need

4.2 Retention Period

Your information is retained for as long as your account is active or as needed to provide the service. Even after an account is closed, financial records and relevant information may be retained for a defined period to meet applicable legal obligations.

4.3 Response to a Data Breach

If a security breach occurs and affects your information, we will notify you as quickly as possible and take the necessary remedial steps.

5 Cookie Policy

The ngd33 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies We Use

• Essential cookies: Necessary for maintaining login sessions and keeping core services functional.
• Functionality cookies: For remembering your preferences (language, settings).
• Analytical cookies: To measure platform performance and analyse user behaviour for improvements.

5.2 Cookie Controls

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working correctly.

6 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights:

6.1 Right to Access

You have the right to request a copy of the information we hold about you. After verification, we will fulfil this request as quickly as possible.

6.2 Right to Rectification

If any information in your account is incomplete or incorrect, you can request that it be corrected. Many details can be updated directly from your profile settings.

6.3 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications, use the "unsubscribe" link in any message or let our support team know. Please note that important account and security notifications cannot be turned off.

6.4 Right to Close Your Account

You may request to close your ngd33 account at any time. All outstanding balances must be withdrawn before the account is closed. Some information may be retained for a defined period due to legal obligations.

7 Protection of Minors

ngd33 strictly prohibits the use of its services by anyone under the age of 21. We do not knowingly collect information from minors. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please contact us immediately.

8 International Data Transfers

Our servers and third-party service providers may be located in various countries. If your information needs to be transferred internationally, we will ensure that the equivalent protections described in this policy apply in all circumstances. We always comply with applicable legal requirements when transferring data.

9 Changes to the Policy

ngd33 may update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.
• A notification will be displayed when you log in to the platform.

If you continue to use ngd33 after the updated policy takes effect, you will be considered to have consented to the new policy. If you do not agree to the changes, please request that your account be closed.

10 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in both Bengali and English, 24/7.